Refund Policy

Last updated: 1 October 2026

We stand behind every product we sell. If your purchase does not work for you, you can request a refund within 14 days, for any reason.

14-Day Refund Guarantee

All EnlightPixel products come with a 14-day, no-questions-asked refund guarantee. Downloading, activating or using the software does not reduce your refund. Giving a reason is optional.

How to Request a Refund

1. Website purchases with an account: Open your dashboard, find the order and select Request refund.
2. Guest purchases: Email support@enlightpixel.com with your order number and checkout email. You do not need to create an account.
3. SortSage purchases on Gumroad: Use the contact option on your Gumroad receipt, or email support@enlightpixel.com with your Gumroad order details. These purchases are managed through Gumroad, not this website’s dashboard.

What happens next:

• Send your request within 14 days of the purchase timestamp. Your submission time determines eligibility, even if we process it later.
• We verify the purchase and aim to process the refund within 2–3 business days.
• Your bank or payment provider may take a further 3–10 business days to return the funds.

What's Eligible

• Any purchase for which you request a refund within 14 days, for any reason.
• Downloaded, activated and used software, on the same terms as unused software.
• Subscription charges, including renewals, within 14 days of each charge.

You do not need to demonstrate a fault or complete troubleshooting first.

Requests Outside the Guarantee

After 14 days, contact support so we can review your situation. This voluntary guarantee does not limit mandatory consumer rights.

Report unauthorized payments to the payment provider and support so ownership can be verified.

After a Refund

• Your right to use the refunded product ends; stop using it and uninstall it.
• Further downloads, activations and online access funded by the refunded purchase are revoked through the applicable purchase provider.
• A permanently activated offline copy cannot be remotely disabled. This does not extend your right to use refunded software.
• Independently purchased licenses remain valid.

You are welcome to repurchase the product in the future.

Amount Returned

We refund the amount you actually paid to the original payment method. Discounted purchases receive the discounted amount paid. Software usage does not reduce the refund during the guarantee period.

Bundles

• Full bundle refund: The whole amount paid for the bundle is refunded, and access to its included products ends.
• Individual items: Items within a bundle are not refunded separately; the bundle is a single purchase.

Subscriptions

• The 14-day guarantee applies to each charge, including renewals.
• If a renewal is not listed separately in your dashboard, email support with its invoice number.
• Cancelling stops future renewals; it does not automatically refund a previous charge.
• A refund ends the access funded by that charge. Support will also arrange cancellation of future billing when you request a subscription refund; contact us if a renewal remains scheduled.

Our Commitment

We want you to be happy with your purchase. Support is available if you would like help, but troubleshooting is never a condition of the 14-day guarantee.

Contact

Email: support@enlightpixel.com

Include your order number and checkout email so we can find your purchase. A reason is welcome as feedback, but never required within the guarantee period.